Access Services · Biography · Leadership · Library Philosophy · Lifeskills · Professionalism · Reflection · Service Models

Emotionalism, the Trials of Public Service, & Vulcans

We’ve all been there. You’ve got a line backed up to the exits, the phone is ringing off the hook, and a patron is standing there wanting to argue policy with you. You could be working in retail, a public library, an academic library, or anywhere there is a front-line public service desk. It is difficult.…… Continue reading Emotionalism, the Trials of Public Service, & Vulcans

Access Services · Leadership · Library Philosophy · Lifeskills · Professionalism · Reflection

Things They Don’t Teach in Library School: Part 1, Collective Grieving

It is a dark time for the library. A few months ago, one of my employees –a woman in her early forties — was diagnosed with colon cancer. This week we learned that she has passed away. I only knew the woman for a short time, but she was a quiet and kind person whom…… Continue reading Things They Don’t Teach in Library School: Part 1, Collective Grieving

Access Services · Leadership · Networking · Professional Conferences · Professionalism

Access Services Conference

Thanks to having an employer who actually sees the value in investing in its employees I was able to attend the Access Services Conference for the first time, this year, in Atlanta. If you’re not aware, this is a smaller conference that is dedicated — not surprisingly — to the Access Services zone of academic…… Continue reading Access Services Conference

Access Services · Leadership · Lifeskills · Professionalism · Service Models

Soft Power and Changing Workplace Culture

Updated: 2017-10-27, 10:17 I recently worked a Sunday evening shift for the first time, 1:00-9:00 PM. I didn’t stay until closing, but long enough to support my daytime and evening crew while the normal closer was on vacation. I’m glad I did, because I certainly saw some things I want to work on changing. I…… Continue reading Soft Power and Changing Workplace Culture

Biography · Leadership · Library Philosophy · Service Models

Humanist Leadership

I’m new to being a boss. I’ve supervised student assistants for years, but this is the first job in which I’ve supervised “grown-ups.” Currently, I have five full-timers and two part-timers underneath me, not counting the small army of student workers they supervise. There are whole ranges in libraries that contain everything I don’t know…… Continue reading Humanist Leadership