Access Services · Biography · Leadership · Library Philosophy · Lifeskills · Professionalism · Reflection · Service Models

Emotionalism, the Trials of Public Service, & Vulcans

We’ve all been there. You’ve got a line backed up to the exits, the phone is ringing off the hook, and a patron is standing there wanting to argue policy with you. You could be working in retail, a public library, an academic library, or anywhere there is a front-line public service desk. It is difficult.…… Continue reading Emotionalism, the Trials of Public Service, & Vulcans

Access Services · Leadership · Library Philosophy · Lifeskills · Professionalism · Reflection

Things They Don’t Teach in Library School: Part 1, Collective Grieving

It is a dark time for the library. A few months ago, one of my employees –a woman in her early forties — was diagnosed with colon cancer. This week we learned that she has passed away. I only knew the woman for a short time, but she was a quiet and kind person whom…… Continue reading Things They Don’t Teach in Library School: Part 1, Collective Grieving

Access Services · Digital Humanities · Professionalism · Service Models

Why Did My Job Exist?: Decline of Consortial Monograph Circulation at University of Missouri St. Louis, 2011-2016

In the spring of 2016 I was enrolled in the University of Missouri’s School of Information Science & Learning Technology’s (SISLT) Online Education certificate program. I was only in the program for that one semester before taking a new job in a new state that made it financially impossible to continue with that certificate program…… Continue reading Why Did My Job Exist?: Decline of Consortial Monograph Circulation at University of Missouri St. Louis, 2011-2016

Access Services · Leadership · Networking · Professional Conferences · Professionalism

Access Services Conference

Thanks to having an employer who actually sees the value in investing in its employees I was able to attend the Access Services Conference for the first time, this year, in Atlanta. If you’re not aware, this is a smaller conference that is dedicated — not surprisingly — to the Access Services zone of academic…… Continue reading Access Services Conference

Access Services · Leadership · Lifeskills · Professionalism · Service Models

Soft Power and Changing Workplace Culture

Updated: 2017-10-27, 10:17 I recently worked a Sunday evening shift for the first time, 1:00-9:00 PM. I didn’t stay until closing, but long enough to support my daytime and evening crew while the normal closer was on vacation. I’m glad I did, because I certainly saw some things I want to work on changing. I…… Continue reading Soft Power and Changing Workplace Culture

Access Services · Library Philosophy · Professionalism · Reflection

The “P” Word

In the first year that I was in library school my early classes were frequently preoccupied with the question “Is librarianship a profession?” And the answer was, of course, “yes!” But the yes wasn’t a confident one as much as a desperate defense of the profession as such. In fact, the early classes were more…… Continue reading The “P” Word