Tag: Customer Service

Emotionalism, the Trials of Public Service, & Vulcans

We’ve all been there. You’ve got a line backed up to the exits, the phone is ringing off the hook, and a patron is standing there wanting to argue policy with you. You could be working in retail, a public library, an academic library, or…

Fines, Fines, Everywhere Are Fines…

Earlier today I responded to a Twitter post this way,

Missouri Library Association Conference, Day 3

2016 missouri library association conference logo

First thing this morning was a shower. I’m sure all my fellow attendees will appreciate that. Shower done I packed and checked out of my room. By the time that was done I didn’t have time for breakfast before my first event; visiting the…

An Idealized Access Services Model

book and red wine on a marble table

On August 8 I have a Skype interview for a Head of Access Services position. As part of this interview I’ve been told to prepare a 10 minute talk on problems facing Access Services in academic libraries. I thought the best way to this…